IT Service Desk Application - Level 2 Provider Training

Offering Code

TRN-ITSDAL2

Offering Description

This course is intended for Level 2 Service Providers who will be using the IT Service Desk Application to create and manage tickets. We will cover some basic tool information, definitions and theory, and then look at detailed functionality within the tool such as handling existing tickets, creating new tickets, creating problems, and searching for various items.

Section: ITSDAL2

Section Description: This course is intended for Level 2 Service Providers who will be using the IT Service Desk Application to create and manage tickets. We will cover some basic tool information, definitions and theory, and then look at detailed functionality within the tool such as handling existing tickets, creating new tickets, creating problems, and searching for various items.

View schedule for this section

Date Start Time End Time Meeting Type Location
11/16/16 8:00 AM 9:00 PM Online

MSU Main Campus

Costs

Quantity Item Cost Total
Total 0.0
1 Price $0.00 $0.00

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